About Us Craftprint is a specialist retailer of all types of art and craft materials, offering a wide range of craft materials by mail order.
If you have any suggestions or comments about our products or services, please email us for a personal reply, at sales [at] happycrafting [dot] co [dot] uk.
We are based in the U.K. and our Contact details are as follows:
Craftprint
P.O. Box 5 Louth Lincolnshire LN11 1AS United Kingdom
Phone:01507 608572 Fax: Email: sales [at] happycrafting [dot] co [dot] uk |
Making A Purchase To buy any products from Happy Crafting, just browse our online Catalog, or use the Search facility and click on any items that you wish to buy and put them into your Shopping Cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need before we can satisfy the order.
We accept online payment by Paypal which covers main credit/ debit cards. IF YOU WISH TO PAY BY CHEQUE - PLEASE MAKE PAYABLE TO CRAFTPRINT TO AVOID DELAYS.
You can correct any mistakes tag , e.g. change the product or quantity in your order, or delete items, by viewing your Shopping Cart and making the necessary changes there. You are only committed to purchase any item after you have entered your payment details and completed the Checkout process, when a Receipt will be displayed that you can print for your records. Please ensure you have a printer connected and working, to print your Receipt.
You will receive an E-mail acknowledgement from us detailing your order. This does not constitute acceptance of your order by us, and is for your information only and to comply with EU E-Commerce regulations. Details of your order will be held electronically on file by us and you should E-mail or call us if you wish to query it. |
| Shipping And Handling We have simple flat-rate carriage charges to most countries. Please note we are not responsible for the payment of import duties that may be levied in your country. Please check with your Customs Department if necessary, concerning Import Duties that maybe levied on your order. |
| Delivery Schedule Please note that many of our goods are supplied to individual order only. We aim to despatch stock items the same day. If we cannot deliver goods within 30 days, we will advise you and offer you the opportunity to retain the item on order with us. |
| Back Orders If your item is not in stock, we will back order for you and ship as soon as it becomes available. In the unlikely event of any undue delay arising in completing your order, we will contact you by E-mail and offer you the option of cancelling your order and refunding if you would rather not wait. |
| Tax Charges No tax charges are applicable to our prices, however please be aware that overseas orders may attract import duties and other charges. Please consult your own Customs Department for advice in your own country. |
| Credit Card Security We accept online credit/ debit card payments by Paypal who are responsible for processing your credit card payment on a secure server. We do not receive or store details of your credit / debit card. Additional security and verification measures are also used to help eliminate fraud. Payment details are not held in plain text on any web site. |
| Guarantee Craftprint guarantees that all the quality goods that we sell are as described. If, after inspecting the goods, you decide that any item does not meet with your expectations, please contact us straight away so that we can investigate. Please see the ‘Returns Policy’ section below. |
| Reaching Us You can contact us at any time with any queries, comments or feedback. If you need to reach us, please email us on sales [at] happycrafting [dot] co [dot] uk, alternatively, you can call on 01507 608572 or write to us at P.O. Box 5, , Louth, Lincolnshire, LN11 1AS, United Kingdom |
Privacy PolicyEU Privacy & Electronic Communications Directive 2003
Your details remain private and confidential when you order from us. Craftprint do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
COOKIES
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser (Internet Explorer) by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. For other browsers, please consult its Help documentation.
Cookies cannot be used to identify you, or where you live or what you bought. More independent advice, from the UK Interactive Advertising Bureau, is available here
Unsolicited E-mails
Craftprint will never release your details to any other party for marketing or advertising reasons.
We may contact you with details of similar products, offers and services that we feel may be of interest to you, but if you prefer not to be contacted by us in the future, please advise by Email to sales [at] happycrafting [dot] co [dot] uk or write to us. |
Returns Policy Your right to cancel an order for goods: under the Consumer Protection (Distance Selling) Regulations 2000 (as amended), UK consumers have the right to a 7-day cooling off period. You may return goods at your expense and risk in unused, completely as-new and resaleable condition within 7 (seven) working days starting the day after delivery and obtain a refund of the purchase price paid.
This right to cancel does not apply to DVDs, CDs or software that has been opened, nor to periodicals or magazines or custom-made goods. None of the aforementioned affects your legal rights as a consumer under other legislation.
If you wish to return goods, please contact us straight away. You must take good care of the goods and you are responsible for the cost of returns postage. Refunds are made in the same manner in which payment was made originally. Any costs that we have to incur in recovering goods from you will be deducted from any sum refunded.
© ADA Ltd 2007 |
| Remittance Terms We accept payment online via Paypal by Maestro, Visa or Mastercard. We can also supply goods on payment with order (cheques) by mail order - PLEASE MAKE PAYABLE TO CRAFTPRINT TO AVOID FURTHER DELAYS but a period of at least seven working days is required for cheques to clear. |
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